Here are some frequent questions that we get from people helping their loved ones.

Frequently asked questions about senior housing facilities

Questions that reflect how CHC is different

Q: If my loved one moves into one of the CHC buildings, and I can't take them to a doctor appointment, will CHC help?

A: Yes, CHC has vehicles to take residents to local grocery stores, doctor appointments, and pharmacies.  If your loved one needs special transportation, CHC will work with the resident (and family members) to find a solution. 

Q: What if my loved one needs help with paperwork such as health insurance, Social Security, Medicare, etc.?

A: CHC has dedicated staff to help residents navigate the complex world of health insurance.  CHC will sit down with the resident (and family member, if needed) to review and discuss options then CHC will help by advocating for the resident.

Q: I am worried about my loved one but can't check on them daily.  What services are available to check on my loved one?

A: CHC will work with you to create a safety plan as well as provide safety check ins with your loved one.

Q: What happens if my loved one moves in and after a period of time, needs increased care?

A: CHC will work with the resident (and family member, if needed) to adapt the unit so the resident can age in place.  CHC does not provide a higher level of care but will do whatever can be done to keep the resident in their unit. CHC will coordinate aides, visiting nurses, physical therapy, occupational therapy, and any other provider of supportive services.

Q: What if I have addition concerns for my loved one?

A: CHC will facilitate family meetings to assist in supportive planning.

Q: What if my loved one needs assistance with small daily tasks and I can't be there, will CHC assist?

A: One of the biggest requests we get from residents, is fix the TV remote control and CHC knows remotes!  CHC staff will help the resident with all those daily tasks such as remotes, hanging pictures, moving furniture, etc.!  

Q: What if something breaks in the unit?

A:  CHC has dedicated staff to help with daily upkeep.  There is a maintenance request form that must be filled out and then CHC staff will work with the resident to fix whatever is broken. 

Q: What if it snows, do I need to move my loved ones car?

A:  CHC will request a spare key to the vehicle.  After the snow storm, CHC staff will shovel out the parking spaces, clear off your loved one's vehicle and use the spare key to move the vehicle to a shoveled parking spot.

Questions on the process

Q: How do I apply?

A: Each building has an application and can be found under the tab 'Residents' or you can go to the 'contact us' page and provide a mailing address and we will mail an application.  (If you are unsure of which building is the best suited for your loved one, you or your loved one can call CHC at 610-933-4383 to discuss in more detail.)  Once an application is submitted, your loved one is put on the waiting list.  When your loved one's name is one of the top 5 on the waiting list, CHC will contact you to discuss the process.

Q: What is the process?

A: CHC will perform a home visit, run a criminal and credit report and verify all assets and income. Assets and income information helps CHC determine if you income qualify.  If you are accepted, CHC will assign a unit when one becomes available.

Q: Are there handicap accessible units?

A: Yes, we have designed units to accommodate persons needing features of a handicap accessible unit.  We also have units that have audio and visual emergency devices to alert someone of an emergency in the building.

Q: Is this subsidized housing?

A: Yes, the senior buildings are supported by HUD.

Q: How is the rent determined?

A: This is federally subsidize housing which means the rent is based on your income.  Rent is 30% of the residents adjusted annual income.

Q:Is there a required security deposit?

A:Yes, the amount is equal to the first month's rent.

Q: Does my loved one have to pay the security deposit in full upon move in?

A: Yes, however, if there are special circumstances, we will work with the resident (and family members, if needed).

Q: Is there an annual income limit?

A: Yes, the income limit is $30,600 for an individual and $35,000 per couple (these limits are set for the calendar year 2018 and subject to change in 2019).

Q: What if my loved one owns a home?

A: Homes are considered an asset.  Assets are imputed at the HUD designated rate.

Q: What if my loved one owns a car?

A: Each building has free onsite parking.

Q: Are pets allowed?

A: Yes, one domestic pet that weighs 40 lbs or less.

Q: Is there a pet fee?

A: Yes, there is a ONE time refundable security deposit of $300.00.

Q: What is included in the rent?

A: Electricity, water, sewer, heat/air conditioning and trash are all included in the rent.

Q: What expenses will my loved one be responsible for?

A: The resident will be responsible for their telephone, cable and internet.

Q: Can my loved one choose a specific unit?

A: No, the unit will be assigned based on availability.

Q: Are there elevators on the premises?

A: Yes, each building has two elevators for residents.

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